Privacy Policy.

1. Information We Collect

When you use our website, request a service, submit a form, or communicate with us, we may collect information such as your name, email address, phone number, date of birth, service address, billing details, and information about the home service you are requesting.

We may also collect information you voluntarily provide about your property, including the type of service required, preferred appointment times, access instructions, photos, descriptions of the issue, and other details necessary to provide the requested service.

2. Information Collected Automatically

When you visit our website, certain technical information may be collected automatically. This may include your IP address, browser type, device type, operating system, pages viewed, approximate location, referring website, time spent on pages, and general website activity.

This information helps us understand how visitors use the website, identify technical issues, improve performance, and maintain website security.

3. How We Use Your Information

We may use the information we collect to respond to inquiries, schedule appointments, provide requested home services, prepare estimates or quotes, communicate about appointments, process payments where applicable, provide customer support, and manage service requests.

We may also use information to improve our services, maintain website functionality, prevent fraud or misuse, troubleshoot technical problems, and comply with applicable legal obligations.

4. Service Appointments and Property Information

Information relating to your property may be used only as reasonably necessary to understand the requested service, prepare for an appointment, provide the service, communicate with you, or maintain appropriate service records.

If you provide photographs, measurements, access instructions, or other property-related information, you should avoid including unnecessary personal or confidential information.

5. Communications

We may use your contact information to send service confirmations, appointment reminders, scheduling updates, estimates, invoices, service-related notices, and responses to your inquiries.

Where permitted and where you have provided appropriate consent, we may also send promotional messages, service updates, newsletters, or other marketing communications. You can opt out of marketing communications at any time.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to remember preferences, maintain functionality, understand website usage, improve navigation, and support security features.

Some cookies may be provided by third-party services used for analytics or website functionality. You can manage or disable cookies through your browser settings, although certain website features may not function properly if cookies are disabled.

7. Analytics and Website Performance

We may use analytics and performance tools to understand how visitors interact with the website. These tools may collect information such as pages visited, approximate geographic information, device information, browser information, and general interaction patterns.

The information is generally used in an aggregated or analytical manner to improve website design, content, usability, and performance.

8. How We Share Information

We do not sell your personal information. We may share information when reasonably necessary to provide requested services or operate our website and business.

This may include sharing relevant information with service professionals, technicians, scheduling providers, payment processors, website hosting providers, analytics providers, communication platforms, and other trusted service providers.

We aim to limit information shared with third parties to what is reasonably necessary for the applicable purpose.

9. Payment Information

When payments are processed through the website or through a service provider, payment information may be handled by third-party payment processors. We may not directly store complete payment card information on our own systems.

Payment providers may process information according to their own privacy policies and security practices.

10. Information Security

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, alteration, disclosure, misuse, or loss.

Security measures may include encrypted connections, access controls, secure systems, restricted access to personal information, and routine monitoring of website activity.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

11. Data Retention

We retain personal information for as long as reasonably necessary to provide services, maintain business and service records, resolve disputes, comply with legal requirements, enforce agreements, and fulfill legitimate business purposes.

When information is no longer reasonably required, it may be securely deleted, anonymized, or otherwise disposed of in accordance with applicable requirements.

12. Third-Party Websites and Services

Our website may contain links, integrations, booking tools, payment services, maps, social media features, or other services operated by third parties. These third parties may collect and process information according to their own privacy policies.

We are not responsible for the privacy practices, content, or security of websites and services that we do not operate.

13. Children's Privacy

Our website and home services are not intended to knowingly collect personal information from children without appropriate authorization. If we become aware that personal information has been submitted by a child in circumstances where collection is not appropriate, we may take reasonable steps to remove that information from our systems.

14. Your Privacy Choices

Depending on applicable law, you may have rights to request access to the personal information we hold about you, ask that inaccurate information be corrected, request deletion of certain information, or object to or restrict certain types of processing.

You may also choose not to provide certain information. However, some information may be necessary to schedule appointments, provide requested services, respond to inquiries, or complete other requested transactions.

15. Marketing Preferences

If you receive promotional emails or other marketing communications, you can unsubscribe by following the instructions included in the communication. Opting out of marketing messages will not prevent you from receiving essential service-related communications.

16. Changes to Your Information

If you believe that the personal information we hold about you is inaccurate or incomplete, you may request that it be reviewed and corrected where appropriate.

We may take reasonable steps to verify requests before making changes to personal information.

17. Legal and Safety Requirements

We may disclose personal information when we reasonably believe disclosure is necessary to comply with applicable laws, regulations, legal proceedings, court orders, governmental requests, or other lawful requirements.

Information may also be disclosed when reasonably necessary to protect the rights, safety, property, or security of customers, service professionals, our systems, or others.

18. Fraud and Security Prevention

Information may be used to identify, investigate, and prevent fraudulent activity, unauthorized transactions, misuse of the website, security incidents, or other activities that could harm customers, service professionals, or the operation of our services.

19. Business Transfers

If all or part of the business is reorganized, merged, acquired, sold, or transferred, personal information may be transferred as part of that transaction, subject to applicable privacy requirements and reasonable safeguards.

20. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website functionality, legal requirements, or privacy practices. Updated versions will be made available through the website.

We encourage you to review this policy periodically so that you remain informed about how information is collected, used, and protected.

21. Your Consent

By using the website, submitting information, requesting a service, or otherwise interacting with our online services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of information as described here, subject to applicable law.